dadgad
Harley Benton Club Junior Member
Back up my Hard Drive? How do I put it in reverse?
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Post by dadgad on May 31, 2020 3:33:29 GMT
This situation is crazy... I hope anyone that has a order or wants to order will at least get some information from our shared experience. Misery loves company they say.. For what its worth I have 3 orders shipped from Thomann placed on May 2. Shipped from Thoman on the 11th. (OUCH) One is still sitting in Frankfurt. Two have made it to NY (That is a scary place for packages) ONE got to NY on May 27 and is listed as inbound into customs. One arrived in NY on the 28th and shows to be out bound from customs on May 30. So the slower arriving package cleared Customs faster. I can't explain that..its a NY USPS thing. While I do see progress I am almost to the one month mark from placing the order and may have weeks to go.. In "normal" times my slowest Thomann order was something like 12 to 15 days. While I am waiting I bought a Fender from a US dealer and it was delivered in 2 days on Fedex. US shipping seems to be pretty normal for the most part. However I have been told import shipment going through NY always have a crazy trip its the busiest USPS import station and I believe that is not a advantage. Rumor has it UPS is worth the extra fee... I wish I could say I shipped UPS and got my shipment weeks ago. Let me guess those that got their shipments on UPS aren't reading this..
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19 posts
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Post by Swan King on May 31, 2020 19:07:02 GMT
Well, I ordered an SC-450 Plus HB and a case on 14 May. It is more than a little disheartening that my git won't get to me here in So. Indiana for maybe another three weeks. Hell, I have new pots, switch, strings, wiring, nut, etc., already here for the upgrade.
Like everyone else, I got the form letter from Frau Mari at Thomann, and my DHL tracking still shows it being stuck in Frankfurt. Frustrating.
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Post by venomguitar on Jun 1, 2020 17:21:30 GMT
I ordered on May 29th and received the guitar today June 1st. 3 days in transit with UPS. I didn't have a bad DHL experience like some of you are, it was like 2.5 weeks for me like a month or so ago.
6 weeks, I'd be ****ed off too. From here on out, I'm planning to pay the extra for the UPS Express Shipping. 3 days from order to door from Germany to California is refreshing.
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andrew
Harley Benton Club Junior Member
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Post by andrew on Jun 1, 2020 18:17:10 GMT
I placed an order for a ST62 Shell pink on 4/12 to be sent to NYC USA. DHL has it in Frankfurt on 4/13 and no updates since then. Thomann doesn’t respond to emails. Has anyone received a guitar recently from Thomann?
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danb
Harley Benton Club Junior Member
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Post by danb on Jun 1, 2020 20:43:30 GMT
I ordered on May 29th and received the guitar today June 1st. 3 days in transit with UPS. I didn't have a bad DHL experience like some of you are, it was like 2.5 weeks for me like a month or so ago. 6 weeks, I'd be ****ed off too. From here on out, I'm planning to pay the extra for the UPS Express Shipping. 3 days from order to door from Germany to California is refreshing. I hate you right now.
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Joe
Harley Benton Club Junior Member
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Post by Joe on Jun 2, 2020 19:40:23 GMT
Delivery delayed Kitzingen · Tue, Jun 2, 2020 6:17 PM The goods have been damaged during transport. Dispatched Kitzingen · Tue, Jun 2, 2020 6:09 PM The goods have been sent. Pick-up scheduled Fri, May 29, 2020 7:10 PM The goods are being processed for pick-up. Order processed Fri, May 29, 2020 6:46 PM The order has been processed.
ordered May 9th for my Bday June 14
shoot me with a tranquilizer gun please
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Post by phodg99 on Jun 3, 2020 14:12:10 GMT
Mine finally showed yesterday. After waiting weeks with no movement, I put in a case with the USPS. It wouldn't accept a foreign address as the shipping address so I just made it "Unknown". Guitar magically showed up 3 days later. The box was absolutely beaten to hell and ripped, but amazingly the guitar (a white EX-84) was perfect. Good luck !!
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Donut
Harley Benton Club Member
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Post by Donut on Jun 3, 2020 14:56:47 GMT
Delivery delayed Kitzingen · Tue, Jun 2, 2020 6:17 PM The goods have been damaged during transport. ...
ordered May 9th for my Bday June 14
shoot me with a tranquilizer gun please
That really sucks, let's hope it's just the packaging that's damaged and the contents are ok!
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danb
Harley Benton Club Junior Member
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Post by danb on Jun 3, 2020 16:22:38 GMT
Mine finally showed yesterday. After waiting weeks with no movement, I put in a case with the USPS. It wouldn't accept a foreign address as the shipping address so I just made it "Unknown". Guitar magically showed up 3 days later. The box was absolutely beaten to hell and ripped, but amazingly the guitar (a white EX-84) was perfect. Good luck !! When was your original order date?
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Post by phodg99 on Jun 3, 2020 18:08:00 GMT
When was your original order date? March 7th. It was shipped in late April.
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Joe
Harley Benton Club Junior Member
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Post by Joe on Jun 3, 2020 19:07:59 GMT
Tu, 02.06.2020, 21:03, IPZ Frankfurt The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: tools.usps.com/go/TrackConfirmAction?tLabels=Tu, 02.06.2020, 19:03, Rodgau, Germany The international shipment has been processed in the export parcel center Tu, 02.06.2020, 12:17, Kitzingen, Germany The slightly damaged shipment is being repackaged I talked to Thomman and they said most of the time its a dent or rip in the package and DHL put another box around it. They said accept delivery and if something is messed up take pictures. The postal already admitted it happened via email if theres a problem. fingers crossed J
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elliott
Harley Benton Club Junior Member
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Post by elliott on Jun 3, 2020 23:38:01 GMT
Ordered 3 guitars on 4/24/2020.
TE-52 had missed its original shipment date so its supposed to be in stock sometime this week. That one product has held up the entire order from being delivered..
i went from enthusiastic to hopefully one day i get the guitars.
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andrew
Harley Benton Club Junior Member
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Post by andrew on Jun 4, 2020 14:55:07 GMT
Hey Made an error in my last post. My guitars shipped from Thomann to New York City on 5/12 Still no movement, they have beef stuck in Frankfurt for over 3 weeks. Here is the latest response from Thomann after many emails. Hello, I am very sorry to hear that you didn’t receive your parcel. DHL suggested to start an investigation for you parcel. We have a very high success rate of parcels being delivered, but unfortunately it can occasionally happen that a parcel is lost or delayed. In such cases we always start an investigation with the German post, on your behalf, to investigate the possible whereabouts of your parcel. Please note your parcel could still arrive in the meantime. Non EU Parcels can occasionally take significantly longer (3-8 weeks) if a parcel is held or there is a current backlog at customs. If the parcel subsequently arrives, we would kindly ask you to contact us so that we could stop the on-going investigation. If we cannot find the original parcel, as it has been confirmed as ‘lost in transit’, we will send you a replacement or refund your money - this will be decided between the customer and Musikhaus Thomann. Please note: we are required to wait a specific period of time before offering a refund or re-shipment, this allows for any substantially delayed parcels to be delivered. Once again I apologise for any inconvenience caused by this delay. Many thanks for your understanding and collaboration. Kind regards Kerstin Essel, Tracking Team Tel: +49 9546 9223-533 | Fax: +49 9546 9223-24 | E-Mail: tracking@thomann.de Internet: thomann.de [thomann.de] | Öffnungszeiten | Kundencenter [thomann.de]
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danb
Harley Benton Club Junior Member
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Post by danb on Jun 4, 2020 16:48:15 GMT
Hey Made an error in my last post. My guitars shipped from Thomann to New York City on 5/12 Still no movement, they have beef stuck in Frankfurt for over 3 weeks. Here is the latest response from Thomann after many emails. Hello, I am very sorry to hear that you didn’t receive your parcel. DHL suggested to start an investigation for you parcel. We have a very high success rate of parcels being delivered, but unfortunately it can occasionally happen that a parcel is lost or delayed. In such cases we always start an investigation with the German post, on your behalf, to investigate the possible whereabouts of your parcel. Please note your parcel could still arrive in the meantime. Non EU Parcels can occasionally take significantly longer (3-8 weeks) if a parcel is held or there is a current backlog at customs. If the parcel subsequently arrives, we would kindly ask you to contact us so that we could stop the on-going investigation. If we cannot find the original parcel, as it has been confirmed as ‘lost in transit’, we will send you a replacement or refund your money - this will be decided between the customer and Musikhaus Thomann. Please note: we are required to wait a specific period of time before offering a refund or re-shipment, this allows for any substantially delayed parcels to be delivered. Once again I apologise for any inconvenience caused by this delay. Many thanks for your understanding and collaboration. Kind regards Kerstin Essel, Tracking Team Tel: +49 9546 9223-533 | Fax: +49 9546 9223-24 | E-Mail: tracking@thomann.de Internet: thomann.de [thomann.de] | Öffnungszeiten | Kundencenter [thomann.de] Yeah, I got the exact same email from Thomann 6 days ago. This morning, however, I got another email from USPS stating they've actually started an investigation; which means my guitars will probably show up tomorrow, as things usually go!!!
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andrew
Harley Benton Club Junior Member
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Post by andrew on Jun 5, 2020 23:38:06 GMT
Hey Danb. Did you get the guitar?
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