ted74
Harley Benton Club Junior Member
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Post by ted74 on Jun 6, 2020 18:56:14 GMT
Transportation to destination country/destination area.
Destination country/region: United States
International shipment number: CC506725845DE
Th, 07.05.2020, 19:24 hours This is what I get when I track my guitar.It's been this way for weeks.
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Post by GuitarCat on Jun 6, 2020 22:50:42 GMT
IM Thomann and have them track it. They'll open an investigation ticket. They're very quick and responsive. BUt, if you're in the US, it's been likely sitting in US customs a day after it left Germany (i.e. it's been sitting there for weeks). I know, because my order shipped on May 13 and I have yet to receive the parcel. I contacted Thomann and they helped me (kind of) track it.
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Post by michaelc23 on Jun 16, 2020 17:53:28 GMT
I’m in the same situation, my guitar shipped out on May 12th, and didn’t update until June 5th. It says “processed through ISC New York” and hasn’t updated since. So it’s been a little over a month and I’m yet to receive the guitar, or even get an update for the past 11 days. It’s frustrating, but stay positive!
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Post by GuitarCat on Jun 16, 2020 18:15:48 GMT
I’m in the same situation, my guitar shipped out on May 12th, and didn’t update until June 5th. It says “processed through ISC New York” and hasn’t updated since. So it’s been a little over a month and I’m yet to receive the guitar, or even get an update for the past 11 days. It’s frustrating, but stay positive! Mine shipped out 12 May too! 11 June it changed status to "Processed through ISC Los Angeles." So you haven't had a single update for 11 days? I would open a case with USPS and see why it's taking so long to go through customs. I'm doing that on Friday if I don't see a change.
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ted74
Harley Benton Club Junior Member
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Post by ted74 on Jul 7, 2020 23:59:52 GMT
Yes!I got it.I think the shipping logjam is breaking.
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