whitey
Harley Benton Club Junior Member
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Post by whitey on Jul 3, 2020 19:04:24 GMT
I had shared on the shipping thread of how I received my Harley Benton telecaster but the end of box damaged and had caused last tuner to shear off the staking screw.
I contacted Thomann. I sent them pictures and explained I would need to have that broken screw removed from headstock and fixed. They contacted me back and asked if I would accept a FULL REFUND towards another order OR refunded back to my account and I keep the guitar. I gladly accepted the offer to fully refund my purchase into my account and me keep the guitar. I have made that repair already. Let's just say that is the BEST CUSTOMER SERVICE I've ever experienced. Thomann and Harley Benton is a stand up company. They have won a faithful customer from now on amd my recommendation to others to buy from them. Wanted to share and give thanks and credit to Thomann music.
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