3,968 posts
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Post by salteedog on Mar 20, 2018 10:47:13 GMT
Good luck with Thomann. They usually take pride in their customer service so it is possible that they agree to accept and repair your instrument. I do think it is unlikely however - especially since you are located in Japan (they will lose money on the transaction).
If they accept that the problem is with the guitar, not due to wear & tear and not an issue that is reasonable to expect then they may offer one of the following course of action
1. They will give credit for perhaps €15 or thereabouts (I got this when I complained about the nut on one of my guitars) 2. They will send you out a replacement nut. 3. They will ask you to return the guitar so they can send a replacement 4. They will accept it's flawed and just send you out a new guitar without asking you to return the broken one. 5. They will ask you to return it and they will repair it and resend it back to you.
#4 is extremely unlikely given the minor nature of the problem. I've heard it happen with someone in the US who had a guitar with a broken trussrod or something. #5 is even more unlikely...I've never heard of them repairing a guitar. It's possible of course but they will be taking a big hit in terms of €.
But as I say, stick to your guns and see what they offer you. I would advise though that if you are happy with the guitar in all other respects then think carefully before you send it all the way back to Germany.
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81 posts
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Post by guitartrojan on Mar 20, 2018 11:11:17 GMT
Yeah, I would rather not have the guitar replaced. Not over something like this. But at the same time I'm not really set up to do repair work. I can do a set up and change the strings. I don't have a work table or wall full of fancy tools. It's a Japanese apartment! I can get the materials needed, but I'd rather let someone else with experience do it. But not for the same price as the guitar itself!
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Post by intenselycalm on Mar 20, 2018 22:31:19 GMT
guitartrojan , thanks for the background info, greatly appreciated. The price the guitar shop gave you seems considerably high, for a nut and strings. As DefJef pointed out, you may be able to fix the issue by giving the string slots a little attention. If you do need a new nut installed, definitely shop around a bit. DefJef, LOL - not what I was going for - India, sitar... too funny. I was looking for some some background on when it started to happen, and if anything had changed leading up to the noise. Hopefully the factory nut slots just needs some attention.
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81 posts
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Post by guitartrojan on Mar 22, 2018 14:09:41 GMT
I've sent the video to Thomann and I'm waiting for a replay. Getting the video on here is more difficult, I haven't done any video work in years. For the time being, here are pics of the nut and the bridge. By the way, I did try holding the tuners while I picked the strings and the buzz did not go away.
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81 posts
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Post by guitartrojan on Mar 22, 2018 21:56:24 GMT
Here is the video. I've never tried this before so be patient. I only had my phone and two hands. I haven't putting anything under the strings, not yet. Yesterday was really stressful day and it didn't occur to me. I'll try to get it today and let you know. www.veoh.com/watch/v135846758jyBBxtAm
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81 posts
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Post by guitartrojan on Mar 23, 2018 12:59:12 GMT
UPDATE!
I just received an email from Thomann. They have chosen to reimburse me for having the nut *filed*, not replaced. What do you think?
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81 posts
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Post by guitartrojan on Mar 23, 2018 13:11:45 GMT
Hope they get to the bottom of it. Pity those pics came out so small. I did try zooming in but that just didn't help! By the way did you try lifting the strings out of the slots and putting something under them temporarily to see what happened? I tried that, no change, maybe a little worse.
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608 posts
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Post by oghkhood on Mar 23, 2018 13:54:55 GMT
I agree, there wouldn't be that much sustain if the nut was f..d up.
On another hand, that doesn't soud like a frets freezing. So this leaves the saddles, or eventually the tuners, and last, something like the pg or under... or the neck itself !
You shoulf begin by check of the saddles :
- Are they all firmly pushing on the bridge by any point ? - No spring move freely with no compression ? - Strings passing clearly where they have to ?
The neck then :
- Mute the strings at the level of the bridge, and then tap with your palm behind the neck => if you ear any suspect vibration, then the problem may well be there ! The good is that it could be the truss rod totally unscrewed, this can easily be fixed.
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81 posts
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Post by guitartrojan on Mar 23, 2018 14:26:22 GMT
Guys, thanks for all your advice and help. It's the end of a long and stressful week over here for me, even without the guitar stuff. Good night, I'll pick this back up after I visit another shop or two. I don't think I'm going back to closest place. Nice people, but I'd rather spend a few minutes on the train than go back through that song and dance.
Later!
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81 posts
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Post by guitartrojan on Mar 25, 2018 6:27:10 GMT
Just went for a second opinion on the tele. The second shop also insisted that the nut was too low and recommended replacement. However, they quoted 7,000yen - $66 USD. I think that is very reasonable. It's half the price of the first quote. Anyway, I have decided that this is what's going to happen, pretty much. Thomann is working hard to help me, but they aren't factoring the travel and time on my side of this.
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