6 posts
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Post by remp on Jul 3, 2017 21:57:34 GMT
Hi all, I received my bass today and I quickly noticed that the E string is quite inconsistent and buzzes a bit. When looking more closely at the neck it looks like below, and seems to have an S-like shape: i.imgur.com/AuAMTSV.jpgThe opposite edge is straight. Is this likely that this is the cause of the issue? Is there something I can do to fix it? Thank you for your advice!
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1,481 posts
Disclosures: Everything I don't like I can modify.
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Post by blablas on Jul 3, 2017 22:13:25 GMT
Send it back, to fix this properly you'll have to remove the frets, level the fingerboard and fret it again, the bass is not worth the effort. If you like the bass try to get a replacement bass from Thomann.
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6 posts
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Post by remp on Jul 3, 2017 22:17:00 GMT
Oh I see. This is definitely not normal then. I will contact Thomann and have it replaced.
Thanks for the answer blablas, have a nice day/evening.
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1,481 posts
Disclosures: Everything I don't like I can modify.
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Post by blablas on Jul 4, 2017 14:07:18 GMT
Very bad quality control for this one, should never have left the factory with this S-curve, this extreme warping is not something that happens en route or in storage. When you contact Thomann include the picture you posted here, it shows clearly what's wrong.
And keep us up-to-date with the results.
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Post by JAC on Jul 5, 2017 11:23:12 GMT
As blablas says, very bad QC on this.
If you contact them by email and they don't answer in a short period, give them a call, I am not sure where you are located but they may have a local number for you to contact.
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6 posts
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Post by remp on Jul 5, 2017 16:29:02 GMT
Thank you both for your support. I contacted them but they claimed to be "currently experiencing a delay in our response due to a high volume of mail". I am in London, and as far as I know there is only a German phone number (+49) and no local one, I will call them tomorrow.
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Post by JAC on Jul 5, 2017 17:13:28 GMT
Sorry, it does seem that they have replaced all numbers for all countries with +49 numbers.
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Post by kodiakblair on Jul 5, 2017 18:18:45 GMT
Call them . I've been hearing folks getting trouble resolving problems via email.
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6 posts
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Post by remp on Jul 6, 2017 16:40:01 GMT
Hi all, Thank you for your help and your kind words. I called them today and I can return my bass. I only need to repack and send away the bass. I will keep you updated when I get my new bass from them . I want to order the same model again. I do not believe that this series it is particularly subject to defects, so I should be fine next time.
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Post by mrdes on Jul 16, 2017 9:03:58 GMT
Good luck with the replacement, i have one i bought b-stock a year or so ago and couldnt be happier. its a lot of tone for small money and very powerful pickups. I love the baseball bat neck too and i a big jazz bass fan!
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6 posts
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Post by remp on Jul 18, 2017 18:13:43 GMT
Thank you for your message mrdes. The replacement bass got shipped today, so I should receive it fairly soon
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6 posts
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Post by remp on Jul 20, 2017 17:15:11 GMT
I just received my replacement bass; Thomann made it very quick and easy. It sounds so much better now Thank you to all of you for your support. Now I only need to get good!
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Post by JAC on Jul 22, 2017 11:34:32 GMT
Glad to hear everything worked out ok!
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