14 posts
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Post by lespaul1968 on Nov 9, 2017 18:59:01 GMT
I placed an order 4 guitars and they received it . It has been four full work days and the order has not been shipped or charged to PayPal. I was just wondering if this is common. I have emailed my contact and sent them message no reply. I understand that it will take a week or so because I am in the us. Just seems like a week before they even ship it out is a long time. Everything I ordered was available immediately.
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153 posts
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Post by r3v3nt0n on Nov 9, 2017 19:11:26 GMT
I have ordered one guitar just last month. It took Thomann eleven days till they shipped it. I have recieved it after two days then. But still a long time from order to shippment. It took them about two days to answer to every single mail. If you contact their support by phonecall, you should get some answers faster. And they still haven't charged my order on Paypal. I gues they are having some big problems in this department. Hope you will get yours sooner.
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14 posts
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Post by lespaul1968 on Nov 9, 2017 19:31:35 GMT
Yes that seems like a long time to wait but I guess you don't have any choice. Thank you for the info.
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Post by micoli on Nov 10, 2017 0:34:04 GMT
Ordered a guitar on Monday morning, thinking it will be here in the UK on Wednesday, which is their normal time span. It's now Thursday and they have only just shipped it. Not responded to my email either addressed to the allocated customer contact either. I hope this is not an on-going issue with Thomann. I particularly placed the order so it wouldn't get caught up in the weekend backlog, and so that the parcel wouldn't be knocking around the depot till Monday. Still, I might get it on Saturday - if the delivery people work on Saturday.
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14 posts
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Post by lespaul1968 on Nov 10, 2017 1:01:00 GMT
I ordered the the sc550 450p90 hb35plus and the custom line king vs . it seems from the reviews are for the most part good. I am counting on at least one of them to needs some work. At those prices quality control is probably not stellar. If I am happy with the first order probably end up with a bunch more.
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Post by marit on Nov 10, 2017 10:29:37 GMT
I did read on FB of someone else's order for an HB taking so long to ship and Thomann explained it was because they were giving the guitar a thorough quality control. Perhaps they're doing it on all - or most - HB models, because there's been so many problems. Let's hope so.
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Post by firefish on Nov 10, 2017 17:10:39 GMT
Over the last month I placed 3 orders in Treppendorf and all of them arrived after 2 days...
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1,110 posts
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Post by dodger on Nov 10, 2017 17:13:32 GMT
I ordered my CLA28VE late on a Tuesday afternoon and it arrived on a Friday morning. I'm in Belfast; still pretty good service to me.
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14 posts
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Post by lespaul1968 on Nov 10, 2017 18:21:03 GMT
They sent me email this morning saying that one of the items had just came back in stock and they would ship out asap. However they didn't ship it today and I assume the earliest it could go out is Monday kind of a bummer. At least they answered me back. I am patient waiting. Looking forward for new guitar day. I like this forum a lot of nice peeps on here.😁😁😁😁😁😁
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14 posts
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Post by lespaul1968 on Nov 13, 2017 18:36:41 GMT
Placed my order on the sixth still have not shipped it yet
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Post by kwis on Nov 14, 2017 16:44:39 GMT
The wait gets worse once it ships,then I am checking tracking like a mad man every hour or so!
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Post by DerAlex on Nov 14, 2017 19:16:51 GMT
You should call them - if everything is in stock this is quite a long time (although it does sometimes takes 3-4 days even in Germany for me to ship out my stuff).
But one week delay is quite long.
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14 posts
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Post by lespaul1968 on Nov 14, 2017 19:43:43 GMT
They emailed me back last Friday and said the one item they came in last week so it would be shipped out asap and as of today three or four working days later it's still not shipped
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14 posts
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Post by lespaul1968 on Nov 16, 2017 19:36:49 GMT
Still has not shipped after ten days
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3 posts
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Post by futureman on Nov 17, 2017 16:53:09 GMT
I placed an order 4 guitars and they received it . It has been four full work days and the order has not been shipped or charged to PayPal. I was just wondering if this is common. I have emailed my contact and sent them message no reply. I understand that it will take a week or so because I am in the us. Just seems like a week before they even ship it out is a long time. Everything I ordered was available immediately.
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