boris
Harley Benton Club Junior Member
|
Post by boris on Oct 9, 2018 10:53:12 GMT
Hi everybody, I ordered a Harley Benton SC450-plus from Thomann 7 days ago. Yesterday, not having left the shipment, I contacted the assistance to have news about it. I was told that the goods did not start because the guitar is still in quality control. A few months ago I bought an acoustic Harley Benton (CLJ-45), which after 3 days had been sent and after 6 days was in my hands. In your opinion, what is reported to me is credible? Or was the guitar actually unavailable, and they are waiting for it to arrive? Thanks.
|
|
3,457 posts
|
Post by LeoThunder on Oct 9, 2018 11:37:53 GMT
I doubt they should have issues tracking their stock or reasons to lie about it. Erroneous availability listings only annoy customers. It seems Quality Control is busy with a lot of controlling. Or maybe you bought the last one, they found it was no good and are putting something together
|
|
boris
Harley Benton Club Junior Member
|
Post by boris on Oct 9, 2018 11:49:45 GMT
Thanks Leo Thunder. Although your last sentence is my worst fear.
|
|
|
Post by roberto on Oct 9, 2018 11:54:56 GMT
Don't worry! I'm waiting an order and finally today in the morning the order was sent in Italy: so
the order will travel with two or three days of delay. On Facebook italian Harley benton Group other users complain about the same problem.
If this Thomann quality controll it's true ... it's better for us to wait a little more ... maybe better satisfaction.
|
|
3,457 posts
|
Post by LeoThunder on Oct 9, 2018 12:19:16 GMT
If this Thomann quality controll it's true ... it's better for us to wait a little more ... maybe better satisfaction. I think it's true. It can mean various things. Maybe they are putting more effort in quality control, maybe they are simply selling more and are sporadically overflowed or they have just one guy doing it and he's down with the flu or something…
|
|
boris
Harley Benton Club Junior Member
|
Post by boris on Oct 9, 2018 13:37:28 GMT
Thanks again, Leo, and thank you Roberto. Moreover, I'm from Italy too (vicino Torino). I will keep you updated.
|
|
dtjesus
Harley Benton Club Junior Member
|
Post by dtjesus on Oct 10, 2018 19:02:47 GMT
When you ordered, did it read "Available immediately" or "In stock within xx weeks" on the listing? Currently, their classic series is running at a 5-6 weeks wait time.
|
|
153 posts
|
Post by r3v3nt0n on Oct 10, 2018 21:43:49 GMT
I had the same problem last year, around the same time too. Mine got stuck or lost,in the QC section too. I've phoned them a couple of times till they found it and send it to me. I recieved it about 14 days after ordering it.
|
|
boris
Harley Benton Club Junior Member
|
Post by boris on Oct 11, 2018 11:32:43 GMT
The guitar was reported as "available immediately". However, the order has finally been sent, and it should arrive on monday, october 15th. If so, it will be 13 days from the date I placed the order. Not a few.
|
|
|
Post by roberto on Oct 11, 2018 17:24:30 GMT
The TE 90 FLT has arrived today with only one day of delay but the tweed case of the same order will arrive tomorrow ... that seem to me unusual.
First impression of TE 90 unboxed was this morning very pleasant. The guitar looks very nice, the weight it's comfortable (less than 3,800), playability is awesome (i like also the choose of 0.9 string gauge), just tuned out of the box despite the travel (i have retuned just i little bit) and after two hours of playing ... the guitar was still enough tuned ... the sound is wonderful,the volume and tone pots work awesome .... also the KIT DIY for T model that i received this morning seems very good in all parts. I will update you in the next days about these new HBs. The controll quality of this order for me was made quite good ... at least for my expectations
|
|
boris
Harley Benton Club Junior Member
|
Post by boris on Oct 15, 2018 22:47:00 GMT
Guitar arrived this morning. Good setting, good sound, simply wonderful.
|
|
|
Post by roberto on Oct 16, 2018 5:44:30 GMT
Guitar arrived this morning. Good setting, good sound, simply wonderful. Nice man! Good vibes with this new baby!
|
|
boris
Harley Benton Club Junior Member
|
Post by boris on Oct 19, 2018 18:26:16 GMT
I stayed a few days without a network. Thanks Roberto!
|
|