UPDATE on EHX Deluxe Bigg Muff Pi, UPS and THOMANN situation
Nov 18, 2015 1:09:52 GMT
EvolatoR likes this
Post by freekingprawn on Nov 18, 2015 1:09:52 GMT
If you read the review I posted here about the EHX DBMP [ EHX DMBP review]I left an addenda at the end regarding the return of the unit to Thomann, UPS loosing the package and being on hold for the situation to be resolved:
It so happens that I was contacted by Thomann, who sent me the following email:
So I feel it is my duty to congratulate Thomann for their kindness, service and attention.
Furthermore, since I have no inclination to get into EHX after this [and some bad online reviews on EHX quality], I decided to spend the 88€ of credit on my first Harley Benton Guitar.
It will either be:
Harley Benton SC-Custom Vintage Black [199€ plus a pack of new strings and maybe a pedal]
Harley Benton DC-580 CH Vintage Series [129€ plus strings, and 2 pedals]
Harley Benton DC-Custom Cherry [179€ plus strings and a pedal]
If anyone has any tip on those DC guitars, let me know.
POST-REVIEW: What happened since then?
At some point later on, the unit stopped working altogether. Since the unit was still inside the guarantee I sent it back to Thomann for free of charge repairs. All fine and dandy, except that UPS lost the package.
This is not Thomann's fault, obviously, and the nice folks at Thomann gave me 2 choices: either wait till April to get a new unit [the unit is no longer available at Thomann] or get my money back while at the same time promising me to update me on the case with UPS till the 21st of the last month [October].
Because I'm a costumer I am naturally curious and worried about what ever happens to my money and product so I asked twice about it and I was told that the issue was still being taken cared of.
Now, today is the 14th of November and I still haven't had any call, message, or any news about it for that matter. This is not good at all. I'm starting to quit on the idea of getting another unit [and much prefer to spend my money on something else] and having second thoughts about Thomann's client service.
As for EHX, well, I talked to some online friends and some other people who had had their products at one time or another. The general consensus is that the ideas behind their products are great, but the products themselves are a risky business [you take a look at online EHX costumer rants and you'll get a better picture]. From annoying bad switches, to crappy plastic parts to bad soldering to obnoxious other set of problems, the rants are all over the place.
It's too bad really. I love EHX products but I'm not spending a dime on them anymore [and I wanted their SuperEgo and Pitch Fork so bad]. And it gets even funnier [and sad at the same time] when you realize you spent 30 euros on a pedal that works like a charm [knock on wood] and 88 Euros on another that fell apart.
If you have or had any situation similar to mine, please share it. Advises are also welcomed.
At some point later on, the unit stopped working altogether. Since the unit was still inside the guarantee I sent it back to Thomann for free of charge repairs. All fine and dandy, except that UPS lost the package.
This is not Thomann's fault, obviously, and the nice folks at Thomann gave me 2 choices: either wait till April to get a new unit [the unit is no longer available at Thomann] or get my money back while at the same time promising me to update me on the case with UPS till the 21st of the last month [October].
Because I'm a costumer I am naturally curious and worried about what ever happens to my money and product so I asked twice about it and I was told that the issue was still being taken cared of.
Now, today is the 14th of November and I still haven't had any call, message, or any news about it for that matter. This is not good at all. I'm starting to quit on the idea of getting another unit [and much prefer to spend my money on something else] and having second thoughts about Thomann's client service.
As for EHX, well, I talked to some online friends and some other people who had had their products at one time or another. The general consensus is that the ideas behind their products are great, but the products themselves are a risky business [you take a look at online EHX costumer rants and you'll get a better picture]. From annoying bad switches, to crappy plastic parts to bad soldering to obnoxious other set of problems, the rants are all over the place.
It's too bad really. I love EHX products but I'm not spending a dime on them anymore [and I wanted their SuperEgo and Pitch Fork so bad]. And it gets even funnier [and sad at the same time] when you realize you spent 30 euros on a pedal that works like a charm [knock on wood] and 88 Euros on another that fell apart.
If you have or had any situation similar to mine, please share it. Advises are also welcomed.
It so happens that I was contacted by Thomann, who sent me the following email:
Dear David,
we are contacting you regarding missing parcel.
The investigation with courier company has been ended and regrettably, they were not able to find this shipment. Therefore, we have credited the amount for your return onto your customer account.
You may use this amount for a new order if you prefer. If you place the new order online, please put a short note into the comment field mentioning that you would like to use the credit on your customer account against this new order and also add your customer number (6712313).
We can also transfer the money to your bank account if you wish.
In this case, we would need to have your bank details, more precisely your IBAN and BIC/SWIFT codes.
Apologies for not having better news.
With kind regards,
Sabina Smolka
Thomann GmbH
Customer Care International
Thomann GmbH
Hans-Thomann-Str. 1
96138 Burgebrach
Germany
Tel: +49 9546 9223 476
Fax: +49 9546 9223-8399
E-Mail: sc.cc@thomann.de
Web: www.thomann.de
Opening Hours: thomann.de/utg79
Managing Director: Hans Thomann
Commercial Register District Court of: Bamberg
Company Registration Number: HRB 5862
Company Headquarters: Burgebrach
we are contacting you regarding missing parcel.
The investigation with courier company has been ended and regrettably, they were not able to find this shipment. Therefore, we have credited the amount for your return onto your customer account.
You may use this amount for a new order if you prefer. If you place the new order online, please put a short note into the comment field mentioning that you would like to use the credit on your customer account against this new order and also add your customer number (6712313).
We can also transfer the money to your bank account if you wish.
In this case, we would need to have your bank details, more precisely your IBAN and BIC/SWIFT codes.
Apologies for not having better news.
With kind regards,
Sabina Smolka
Thomann GmbH
Customer Care International
Thomann GmbH
Hans-Thomann-Str. 1
96138 Burgebrach
Germany
Tel: +49 9546 9223 476
Fax: +49 9546 9223-8399
E-Mail: sc.cc@thomann.de
Web: www.thomann.de
Opening Hours: thomann.de/utg79
Managing Director: Hans Thomann
Commercial Register District Court of: Bamberg
Company Registration Number: HRB 5862
Company Headquarters: Burgebrach
So I feel it is my duty to congratulate Thomann for their kindness, service and attention.
Furthermore, since I have no inclination to get into EHX after this [and some bad online reviews on EHX quality], I decided to spend the 88€ of credit on my first Harley Benton Guitar.
It will either be:
Harley Benton SC-Custom Vintage Black [199€ plus a pack of new strings and maybe a pedal]
Harley Benton DC-580 CH Vintage Series [129€ plus strings, and 2 pedals]
Harley Benton DC-Custom Cherry [179€ plus strings and a pedal]
If anyone has any tip on those DC guitars, let me know.