3,457 posts
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Post by LeoThunder on Feb 24, 2019 9:07:45 GMT
Browsing through Harley Benton models, I see quite a few stating a 2-3 week waiting time and some are hits like the SC-550. Maybe this is just the post-Christmas time desert phase.
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608 posts
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Post by oghkhood on Feb 24, 2019 10:57:04 GMT
Maybe, but I noticed that HB climate is subject to heating : this desert is extending year after year
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Post by blindwilly3fingers on Feb 24, 2019 12:13:49 GMT
Whatever the reasons for the time wasting (for want of a better word) k2347 has had to endure. Thomann could and should simply explain the reason why back orders for certain models are a problem. Leaving people guessing is not good for either party, and if as LeoThunder suggests "the customer is no longer king" Thomann is playing a dangerous game. While Thomann don't rely on HB for sales there is a knock on effect consider. Other items, consumables such as strings, accessories , parts etc are sales that are lost. Consumer's imho will not use a seller again after a negative experience. A good customer service is still important. Companies Thomann included may have the win some loose some type busines plan. Ultimately this view to customer service has seen many fail and cease to trade. With the present economic climate lots of retail/service companies appear to think ****e customer service is acceptable. It will be interesting to see how long people put up with it. Excuse my waffling, the Op regarding back orders is easily solved. All that is needed is communication, if Thomann explain for example that a certain model will only be produced, if a certain amount of orders are received by a reasonable time/date. Or simply say this model is being discontinued. I would much rather know if a model is or is not going to definitely available. Sorry but leaving someone hanging is not acceptable.
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Post by Vincent on Feb 24, 2019 12:48:18 GMT
Never promise to deliver something if you cannot back it up. That is indeed a fault. I wonder if it's just a glitch, something that is falling through the cracks now because they are too busy to clean it up or if it is done on purpose to assess demand. The latter would be cynical but coldly effective. Your thought process in this sorry affair seems to be wandering in circular motions but I am pleased to see that essentially you finally get it, LeoThunder
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3,457 posts
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Post by LeoThunder on Feb 24, 2019 13:16:13 GMT
That is indeed a fault. I wonder if it's just a glitch, something that is falling through the cracks now because they are too busy to clean it up or if it is done on purpose to assess demand. The latter would be cynical but coldly effective. Your thought process in this sorry affair seems to be wandering in circular motions but I am pleased to see that essentially you finally get it, LeoThunder There is no circular motion involved. My point is that low prices come with compromises. You don't get what you don't pay for. You want cheap, you get less. Less money for less service. I can be happy with this. Idealists are welcome to waste their lives running after the impossible and I won't care if they ever "get it".
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Post by blindwilly3fingers on Feb 24, 2019 13:45:26 GMT
Your thought process in this sorry affair seems to be wandering in circular motions but I am pleased to see that essentially you finally get it, LeoThunder There is no circular motion involved. My point is that low prices come with compromises. You don't get what you don't pay for. You want cheap, you get less. Less money for less service. I can be happy with this. Idealists are welcome to waste their lives running after the impossible and I won't care if they ever "get it". What do you define as cheap? Are HB's ridiculously cheap or are for example are Gibson's ridiculously expensive? To a point I agree, you get what you pay for but again is a Taiwan alpha pot at roughly €1-2 really that much inferior to a €10 USA name brand pot? Is some cheap Chinese 22AWG really poor quality compared to some expensive euorpean/USA 22AWG after all they are both 22AWG. To be honest modern guitar quality is far better and less expensive than ever. This is due to modern manufacturing methods like CNC and other automated processes. And the availability of cheaper mass produced components. OK top end name brands top models should be flawless. Price or cheap as you refer to it can be expensive dependant on a person's wealth/income or sometimes just what they see as value for money and are prepared to pay. The whole point of the original post was about backorders. The unsatisfactory way these are conducted, this is a customer service/relations problem. Which some of us do care about and will influence where our money is spent.
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Post by Deleted on Feb 24, 2019 15:26:46 GMT
The only thing I've got "cheap" on my ST-62MN were the Roswell pickups which some actually prefer Im still using the same "crap" tuners and the same "crap" plastic nut as they hold tune really well and the plastic nut just sustains for ages and gives the tone a nice spank
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Post by k2347 on Feb 24, 2019 21:30:55 GMT
Browsing through Harley Benton models, I see quite a few stating a 2-3 week waiting time and some are hits like the SC-550. Maybe this is just the post-Christmas time desert phase. The majority of the single cut Les Paul model's are all back ordered.Thing is this week Thomann will tell you they are 2-3 week's out then next week it will change to 6-7 week's out.Been happening to me since the beginning of last December.My Thomann sale's rep just say's I can cancel the order if I want to.I do not think they even care.I wish they had the customer service like Swee****er.
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Post by Vincent on Feb 24, 2019 21:43:19 GMT
k2347 The sales representative that you contacted possibly knows as much as you do as to when these guitars will really arrive. Not much else he could say other than giving the option to cancel.
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Post by k2347 on Feb 28, 2019 18:15:43 GMT
A few days ago it dropped down to 4-5 weeks out.Checked today and now my ordered guitar is "on request" ??Say's the supply situation is unclear and the supplier can not give them a clear supply date.What a joke!I knew I would never see that guitar and to boot Thomann still sell's it on their site.
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Post by blindwilly3fingers on Feb 28, 2019 19:20:11 GMT
That sucks! k2347. The HB Range seems a bit thin at the moment, don't know if they are trimming what model's they offer? Or are replacing them with new models? I'm waiting to order an Sc550 tobacco burst currently at 2-3 weeks from being in stock.
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Post by k2347 on Feb 28, 2019 19:57:05 GMT
I just noticed there is a "B"stock version for a few bucks cheaper and Thomann's site state's that it is in stock so I emailed them to send me that one instead.I honestly don't think they will ever get anymore in stock.Having a manufacturer dick them around like that mean's they need to cut all ties with them and move on.Let's see if Thomann ships me that "B" stock.
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Post by Deleted on Feb 28, 2019 20:03:04 GMT
So many models have been On Request just to appear back In Stock in a few weeks. That On Request means nothing.
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Post by k2347 on Feb 28, 2019 20:18:34 GMT
So many models have been On Request just to appear back In Stock in a few weeks. That On Request means nothing. That is the third "on request"I have gotten since my order was placed last December 8th.Then it will change to 6-7 weeks,5-6 weeks then back to "on request".It's a disgusting cycle for me.
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Post by Vincent on Feb 28, 2019 20:27:40 GMT
There are no words. Just hope it all comes good for you in the end, k2347Anyone know if it is possible to get a list list of known faults with B stock guitars before they post them?
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