19 posts
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Post by Swan King on Jun 26, 2020 17:09:34 GMT
Surprise! So today, after nearly 7 weeks, the guitars just showed up on my porch with no updates at all. Last update was US customs is processing you package on June 10th. Wow...it is like the Thomann fairy is flittering around delivering Harley Benton gifts finally! I hope these couple of recent deliveries are indicative of things moving along with the USPS ISC's. I know mine left Germany, as Thomann confirmed that, but my tracking status remains unchanged. Good for you, bro!
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danb
Harley Benton Club Junior Member
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Post by danb on Jun 26, 2020 19:42:57 GMT
Surprise! So today, after nearly 7 weeks, the guitars just showed up on my porch with no updates at all. Last update was US customs is processing you package on June 10th. Yay!
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danb
Harley Benton Club Junior Member
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Post by danb on Jun 26, 2020 19:59:18 GMT
I get access denied when trying to view any of those, have you tried using Imgur? Yep - same here. Access denied. I think I've got it fixed now. Had to enable sharing of the link for each image in Google drive.
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Post by adamwadley1978 on Jun 26, 2020 20:41:54 GMT
I ordered two Guitars the Big tone White and a Round Back Acoustic Electric on May 13th it's now June 26th. I live in Las Vegas Nevada USA. The Customer Service and follow up is horrible with Thomon. They just cut and paste emails whenever they get around to replying. They now only ship via UPS now and not the DHL Is Post Office nightmare that I'm stuck with. I requested they reship via UPS and of the Package comes via US mail they could charge my credit until the duplicate merchandise returns back to them. They want me to wait 60 days before they will do anything they want to collect on the shipping insurance and leave me with squat.
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advb
Harley Benton Expert
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Post by advb on Jun 26, 2020 21:56:06 GMT
Yep - same here. Access denied. I think I've got it fixed now. Had to enable sharing of the link for each image in Google drive. That's working now. They are both fine looking instruments.
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AzRobin
Harley Benton Club Junior Member
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Post by AzRobin on Jun 27, 2020 15:23:19 GMT
YAY! It is out for delivery!
My guitar is in the DHL/USPS process that worked okay pre-pandemic.
I am luckier than many since my guitar is only 5 weeks in process.
I want to point out that Thomann handed my order to DHL very quickly and whatever happens after that is as much out of their hands as other people's task mask wearing is out of mine.
8 days from arrival at ISC NY to out for delivery in the Phoenix area without any tracking in between so try to keep your spirits up if yours is stuck in ISC or Customs.
June 27, 2020, 7:10 am Out for Delivery CHANDLER, AZ 85225 Your item is out for delivery on June 27, 2020 at 7:10 am in CHANDLER, AZ 85225. June 27, 2020, 5:25 am Arrived at Unit CHANDLER, AZ 85225 June 19, 2020, 12:44 am Processed Through Facility ISC NEW YORK NY(USPS)
Origin Post is Preparing Shipment May 26, 2020, 2:12 am Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY May 25, 2020, 10:27 am Acceptance GERMANY
I ordered it on May 23rd. I will post photos of packaging and the guitar when it arrives but it isn't anything exotic. I needed a camping guitar and the GS-Travel is pretty nice.
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AzRobin
Harley Benton Club Junior Member
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Post by AzRobin on Jun 27, 2020 18:34:28 GMT
It is finally here and is in great shape. If I remember correctly, my first HB ordered in Feb 2019 took about 3 or 3-1/2 weeks so an added couple of weeks isn't bad. The outer box has signs of handling and is a little soft but if customs opened it I can't tell. A little touching up on sharp frets, action and tuning and I think I am in love. Good luck to everyone still waiting and it is the lack of tracking updates that is the most frustrating part. imgur.com/a/b8NxbUP
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elliott
Harley Benton Club Junior Member
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Post by elliott on Jun 27, 2020 18:58:13 GMT
---------------------------- hmmm. wonder how long this will be in this state How long does it take to go from "being processed for export into destination country" to actually being in my country of the U.S? YAY some positive news. Order is now in the country, just on the complete opposite side of the country lol. Im happy though so lets see where it goes from here.
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AzRobin
Harley Benton Club Junior Member
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Post by AzRobin on Jun 27, 2020 19:15:13 GMT
How long does it take to go from "being processed for export into destination country" to actually being in my country of the U.S? I got that status on June 19 and woke up to the Out For Delivery status in Arizona this morning the 27th. I don't think anyone opened it at customs or anything.
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19 posts
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Post by Swan King on Jun 28, 2020 15:17:39 GMT
YAY! It is out for delivery! My guitar is in the DHL/USPS process that worked okay pre-pandemic. I am luckier than many since my guitar is only 5 weeks in process. I want to point out that Thomann handed my order to DHL very quickly and whatever happens after that is as much out of their hands as other people's task mask wearing is out of mine. 8 days from arrival at ISC NY to out for delivery in the Phoenix area without any tracking in between so try to keep your spirits up if yours is stuck in ISC or Customs. June 27, 2020, 7:10 am Out for Delivery CHANDLER, AZ 85225 Your item is out for delivery on June 27, 2020 at 7:10 am in CHANDLER, AZ 85225. June 27, 2020, 5:25 am Arrived at Unit CHANDLER, AZ 85225 June 19, 2020, 12:44 am Processed Through Facility ISC NEW YORK NY(USPS) Origin Post is Preparing Shipment May 26, 2020, 2:12 am Processed Through Facility FRANKFURT/FLUGHAFEN, GERMANY May 25, 2020, 10:27 am Acceptance GERMANY I ordered it on May 23rd. I will post photos of packaging and the guitar when it arrives but it isn't anything exotic. I needed a camping guitar and the GS-Travel is pretty nice. I would be happy with acknowledgement that one of the ISC's has mine. Thomann confirmed it shipped 16 May, but nothing has changed. There is a little student acoustic my mom had as a kid in the 50's which I am about to restore, but other than that I haven't had interest in an acoustic. That GS-Travel of yours might change my mind! Glad your parcel finally arrived for you.
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hardsl49
Harley Benton Club Junior Member
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Post by hardsl49 on Jun 29, 2020 18:14:06 GMT
Today the USPS came with one of their larger trucks. It was parked in front of my house. I got excited thinking my guiltar was here. Why else would they use the big truck?
Unfortunately no guitar came out of that big truck.
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19 posts
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Post by Swan King on Jun 30, 2020 0:47:01 GMT
Today the USPS came with one of their larger trucks. It was parked in front of my house. I got excited thinking my guiltar was here. Why else would they use the big truck? Unfortunately no guitar came out of that big truck. We just had a sad laugh at that! I am with you, friend.
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Post by blindwilly3fingers on Jul 2, 2020 8:00:06 GMT
2 ways to look at it. 1. There's not going to be another that looks like it. The non uniform look of the flame top makes it a 1 off. 2. You don't like it and can't put up with it. Send it back. Maybe you get some money off from Thomann? If you decide you to keep it. I actually like the quirky look of slightly non uniform tops. But know that doesn't suit everyone. Due to the current situation you've probably waited a long time to receive your guitar. If your really sure you hate it? As thunderbird said send it back.
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